The longtime Ride in Kane Program has transitioned to a new, countywide Coordinated Ride model—making it easier for riders to register, schedule trips and access transportation. The enhanced program features one system, one set of rules and the same travel destinations for all eligible residents across Kane County.

Since 2008, Ride in Kane has helped seniors (65+) and individuals with disabilities get where they need to go—whether that's a medical appointment, work, or another approved destination—through an advance-reservation transportation service. Over time, however, the program has been administered by more than 18 different community sponsors, which led to variations in eligibility, rules and access depending on where someone lived.

Under the new coordinated system, Pace Suburban Bus will continue operating the dial-a-ride service but will now manage a single rider registration system and a centralized call center. This provides riders with one place to register and schedule their rides.

There are nearly 10,000 registered riders with Ride in Kane, with an estimated 400 riders using the program consistently each month.  Ride in Kane averages about 44 new registered riders per month with an approximately 5,000 rides per month.

Who Can Use Ride in Kane?

Ride in Kane provides 24/7 curb-to-curb transportation for eligible Kane County residents:

• Seniors (65+) and Individuals with Disabilities

Travel anywhere within Kane County and to municipalities partially within the county. Trips beginning or ending outside Kane County must start or finish within the county.

• Veterans 

Travel to approved locations, including the Hoffman Estates VA Clinic, Aurora Veterans Clinic, Veterans Treatment Court (Kane County Judicial Center), Aurora Vet Center

Fares

• $5.00 per trip (first 10 miles)
• $2.00 per additional mile
• Payment accepted via Ventra at the time of reservation or exact cash onboard

Program Highlights

• All vehicles are wheelchair accessible
• Shared-ride service; other passengers may be picked up or dropped off during your trip
• Curb-to-curb service; drivers do not escort riders outside the vehicle or carry packages
• One personal care attendant allowed per rider
• Riders under age 16 must be accompanied by an adult

How to Start Using Ride in Kane

Step 1 – Determine Your Eligibility Category

Seniors (65+) & Individuals with Disabilities
Contact the RTA to obtain a Reduced Fare or Free Fare Permit:

• RTA Permit Application Portal
• More information: 📞 (312) 913-3110 | 🌐 RTA Travel Assistance
  
  Veterans
• No RTA permit required
• Provide your Veterans Healthcare ID number when registering

Step 2 – Register with Pace Suburban Bus

• Call the Pace call center with your eligibility information
• Provide your RTA Permit number or Veterans Healthcare ID number
• 📞 1-866-727-6842
  • Mon–Fri: 6 a.m.–6 p.m.
  • Sat–Sun: 8 a.m.–5 p.m.

Step 3 – Schedule Your Ride in Kane Trips

• Reserve trips 2 hours to 7 days in advance
• 📞 1-866-727-6842
• Service is available 365 days a year

For more information, visit Ride in Kane or call the new unified program line beginning January 1, 2026: 🌐 www.kdot.kanecountyil.gov/RIK
📞 (630) 762-2600  ✉ RideInKane@KaneCountyIL.gov