GENERAL FUNCTION

The Special Supplemental Nutrition Program for Women, Infants and Children (WIC) Intake office serves as the initial point of contact for the Well Child Center operations. Intake staff answer phones and greet visitors. Key responsibilities include prescreening clients and verifying WIC eligibility, electronically completing client intake information on WIC portal, scheduling appointments for clients, and comprehensively explaining program services and clients’ rights and responsibilities.

DUTIES AND RESPONSIBILITIES

• Perform various clerical procedures including answering phone, maintaining WIC records, processing clients, and data entry.
• Assist in determining eligibility for WIC services by screening clients for program requirements according to guidelines.
• Verify WIC identification cards for accuracy and ensure signatures are complete.
• Electronically completes client intake including participant search, precertification screen, household information and participant information.
• Re-schedule missed or incomplete appointments from the previous day.
• Check voicemail messages and return calls.
• Print and file completed client internet class forms. Follow up on transfers in and out of the clinic, follow up on potential duplicates.
• Update WIC Retention Outreach Log.
• Set up/clean laboratory; including calibrating and cleaning point-of-care hematology test machine, as needed.
• Interpret for clients during counseling/education appointments.
• Ensure National Voter Registration Requirements are met.
• Organize and stock supplies for intake office and laboratory.
• Other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

• High School Diploma or GED.
• 1 year of work experience.
• Basic computer knowledge and data entry skills.
• Ability to maintain and keep records.
• Ability to work on Saturday and evenings, if necessary.
• Reliable transportation, able to commute to multiple WCC sites in Kane County.
• Bilingual (English/Spanish) required.

Notice: This employer participates in E-Verify. This employer will only use E-Verify once a prospective employee has accepted a job offer and completed the Form I-9.

Job Type: Full-time

Pay: $18.04 per hour

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person