Front Office / Executive Assistant

Company: Interactive Inks & Coatings Location: South Elgin, IL

Position Type: Full-Time, On-Site Reports To: Director of Operations

Position Summary

Interactive Inks & Coatings is seeking a qualified Front Office / Executive Assistant to support 

daily administrative operations, customer service functions, and light accounting tasks. This 

position will also provide direct support to the Director of Operations, assisting with scheduling, 

workflow coordination, and internal communication.

Primary Responsibilities

Front Office & Customer Service

- Answer incoming phone calls and route appropriately.

- Assist customers with basic inquiries and order status updates.

- Provide general front-desk support.

Executive Assistant Support

- Manage calendars, schedules, and meeting coordination for leadership.

- Assist with follow-up tracking, documentation, and internal communication.

- Support workflow organization and process alignment.

Administrative & Operations Support

- Process customer invoices and assist with basic QuickBooks entries.

- Manage Return Authorizations (RAs) and corresponding paperwork.

- Process internal documents and maintain filing systems.

Order Processing & Internal Coordination

- Support communication between sales, front office, lab, and production teams.

- Assist with tracking customer orders, data entry, and operational paperwork.

Preferred Qualifications

- Administrative or customer service experience.

- Proficiency with QuickBooks and basic accounting knowledge.

- Strong communication skills.

- Ability to multitask and maintain accuracy.

- Familiarity with CRM systems; Salesforce is a plus.

- Awareness of EOS is a bonus.

Candidate Profile

We are seeking an individual who is reliable, organized, detail-focused, and able to support 

multiple departments in a fast-paced environment.