Branch Customer Relations Associate

Branch Customer Relations Associate
A great job at a great place!
Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking two dedicated Branch Customer Relations Associates to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons. You will serve as Person in Charge and handle problem situations in the manager’s absence.
In this role you will:
- Provide readers’ advisory and reference assistance to children, teens, and adults.
- Perform circulation services, including check-in/check-out of materials and placing holds on materials.
- Perform library card registration and program registration.
- Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.
- Assist with supervising, training, and coordinating the activities of support staff.
- Serve as Person in Charge (PIC) in the absence of Managers.
Qualifications:
- Bachelor’s degree or equivalent combination of education and relevant experience.
- Previous library and customer service experience preferred.
- Knowledge and experience with basic computer applications and mobile devices.
- Bilingual English/Spanish language skills a plus.
- Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.
18 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.
Anticipated Start Date: May 15, 2025
Pay Rate: $21.00 per hour – Click here for benefit information.
APPLICATION DEADLINE: Friday, April 4, 2025, or Until Filled
Please review the full job description and consider joining our team! Click here to download the Employment Application and save as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.
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Additional Info
Related Links : www.gailborden.info