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Branch Customer Relations Associate

Branch Customer Relations Associate

A great job at a great place!

Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking two dedicated Branch Customer Relations Associates to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons. You will serve as Person in Charge and handle problem situations in the manager’s absence.

In this role you will:

  • Provide readers’ advisory and reference assistance to children, teens, and adults.
  • Perform circulation services, including check-in/check-out of materials and placing holds on materials.
  • Perform library card registration and program registration.
  • Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.
  • Assist with supervising, training, and coordinating the activities of support staff.
  • Serve as Person in Charge (PIC) in the absence of Managers.

Qualifications: 

  • Bachelor’s degree or equivalent combination of education and relevant experience.
  • Previous library and customer service experience preferred.
  • Knowledge and experience with basic computer applications and mobile devices.
  • Bilingual English/Spanish language skills a plus.
  • Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

18 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.

Anticipated Start Date: May 15, 2025

Pay Rate:  $21.00 per hour – Click here for benefit information.

APPLICATION DEADLINE:  Friday, April 4, 2025, or Until Filled

Please review the full job description and consider joining our team! Click here to download the Employment Application and save as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.

Additional Info

Related Links : www.gailborden.info

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