At Ecker Center for Behavioral Health, we are committed to creating a diverse and inclusive environment in which our employee team reflects the diversity of the communities we serve. At Ecker, we firmly believe in the significance and positive impact of our work, demonstrating dedication and a compassionate approach, where treatment is carefully planned and customized for each client based on their individual needs and strengths. Our collective ethos extends to caring for the well-being of each of our team members. Together, our staff is fostering a warm and inclusive organizational culture that embraces individual perspectives, encouraging active participation, and open feedback to facilitate ongoing improvement. As a trusted behavioral health organization committed to providing care in the community since 1955, we offer an array of comprehensive services for youth, adolescents, and adults.

Job Scope: Responsible for maintaining front-desk operations, including answering and routing calls, assisting clients with paperwork, scheduling and coordinating appointments, and performing general administrative duties. Verifies client information at check-in, obtains required signatures, and accurately tracks cancellations and missed appointments. Handles client payments by issuing receipts, posting transactions, and balancing daily payment logs and reports while maintaining professionalism, accuracy, and confidentiality.

Primary Responsibilities

• Answer switchboard, transfer calls, assist clients with paperwork, schedule appointments and other general office duties
• Verify client contact information upon check-in, have client sign appropriate forms, log any cancelled or failed appointments
• Collect client payments, issue receipts, post payments, and balance payment logs and reports

Performance Requirements

• Exercises a professional approach with others using all appropriate tools of communication.
• Listens and responds effectively to questions.
• Organized; able to handle multiple tasks.
• Thorough; attention to detail.
• Demonstrates flexibility in handling changing assignments.
• Accepts responsibility and accountability.
• Problem solving skills; able to anticipate problems/solve them as they occur.
• Maintains appropriate level of technical knowledge for good job performance.

Education and Experience

• High School graduate.
• One year of telephone operating experience with clear diction and proper pronunciation.
• Data entry and accurate typing skills of at least 40 wpm.
• Proficiency in MS Word, Excel, and other computer programs
• Exhibits courteous, professional demeanor and must dress in appropriate business attire.
• Fluent in Spanish

Schedule

• Tuesday – Saturday 8:30am – 5:00pm (40 hours a week).

Ecker Center for Behavioral Health offers a hearty benefit package that is highly competitive to the market and offers all full-time employees the following:

• 403(b) plan with organizational contributions of 2% to 7%, based on length of service
• Medical, Dental, Vision, and Life insurance
• Flexible Spending Accounts
• Tuition reimbursement plus many other training opportunities
• Employee Assistance Program – face to face counseling sessions, resources for work/life, life coaching, financial, medical advocacy, and more
• Extended sick and disability leave
• Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To further promote an active and healthy work/ life balance, Ecker Center also offers a generous amount of paid time off.

• 2 – 4 weeks of vacation, based on length of service
• 9 Holidays
• 8 Personal days
• 8 Sick days

Ecker Center for Behavioral health is an equal opportunity employer and is committed to creating an inclusive environment where everyone has an opportunity to succeed.

Job Type: Full-time

Pay: $41,808.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person