Qualifications

• High School Diploma or equivalent and five years of service office experience
• A passing grade on the ASE C1R test
• Four (4) or more years’ work experience specifically related to service writing/warranty or customer service
• Willingness and ability to work as a team player
• Strong verbal and written communication skills
• Strong Interpersonal skills
• General knowledge of office practices and procedures
• Self-starter, highly motivated and exhibits great initiative
• Computer skills (Word, Excel)
• Good typing skills
• Work will be performed both in an office environment as well as an outside area
• May be required to do frequent kneeling, stooping, squatting, crawling and climbing to perform multiple tasks of position
• Must have good manual dexterity
• Must be able to lift, push and pull a minimum of 50 pounds

Benefits

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• $19 - $30 an hour

Responsibilities

• Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next
• Solving Problems: Trust what you know
• Work together to find solutions
• See every angle and figure it out
• Setting the Tone: Establish the mood that puts others at ease
• Be the person that you’d want to interact with – approachable and transparent
• Drive Forward: Keep your eyes up to see what’s ahead
• Move the business and the market, meaningfully
• Find Balance: Match your energy at work to your energy with family, friends, and community
• Fix issues when they come up
• Care from start to finish
• Do the right thing, every time
• Job Summary: The Service Advisor is responsible for managing and maintaining all work orders in the Retail, warranty, and Internal, service departments
• Position will oversee all service operations from Exede and advise as needed
• Also responsible for distributing jobs to internal service writer, as well as overseeing the Retail department and assisting when needed
• Must have extensive knowledge of Model 1 customer base and be able to identify specific needs of individual customers
• This person shall be the main line of communication to salesmen regarding progress on deals
• Position will also assist on warranty claims and assure all claims are processed properly, and assist when needed
• Must be aware of service department policies and procedures, along with the correct procedure to open and close retail work orders
• This position works under minimal supervision
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service
• Manage day to day work flow in Excede for Internal,and Retail departments
• Assign service writers work orders as needed
• Assist Service writers with warranty claims and confirming who will pay for repair
• Scan through work orders for “red flags” and assist service writers as needed
• Review work orders and make sure they are in the correct status
• Work with operations manager and maintain an accurate production schedule
• Provide additional training to service writers as needed
• Coordinate and manage work orders for all special projects
• Attend all Production and BFO (Big Fleet Order) meetings
• Effectively communicate with customers to provide updates on all escalated concerns and projects
• Assist with managing overall workload for the service writers
• Handle all overload work orders from other service writers
• Must maintain positive working relationship with vendors, customers, and Work with manufacturers and warranty department to coordinate replacement part orders for timely receipt
• Must have an understanding of what work orders the service writers are working on and fill in when needed
• Hold service writers accountable for securing a pay type before work is complete
• Complete a high closure rate on service tickets in System
• Communicate all aspects of warranty issues with manufacturers to expedite approvals
• Interpret technical instructions to reach a favorable outcome
• Obtain prior approvals for all warranty claims with various
• Maintain open communication with all repair facilities, obtaining estimates for needed repairs and providing pre-approvals to vendors
• Aid in development and implementation of processes geared toward improved success of the warranty department
• Effectively resolve escalated customer concerns
• Challenge manufacturers for mutually favorable and fair decision making as required
• Assist in training others
• All other duties as assigned

https://www.model1.com/about/careers/