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Service Representative (Part-Time 20 Hours) BMO Harris Bank Elgin-Dundee

BMO Harris Bank
Job Description

As a high performing team member of the Retail Banking team, the Service Representative is accountable for delivering superior customer service that defines great customer experience, in performing a variety of basic banking services. The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to our customers.

 

The Service Representative will help make things convenient for customers by informing customers about the options available (Online, Mobile, ATM, etc.) to do relevant banking activities and transactions, and by helping educate customers on how to conduct simple transactions through digital/self-service technologies. 

 

Qualifications
 
Knowledge
  • 1 year of cash handling or customer service experience Preferred, not required:
  • High school diploma or equivalent 
  • Bilingual (Spanish)  Preferred, not required

    Skills
    • Ability to develop customer relationships.
      • Ability to make sound transactional decisions to ensure policies and directives are met.
        • Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management.
          • Ability to take responsibility for personal performance and development. 
          Tech Savviness
          • Comfortable using, advising on, and engaging customers in digital and other innovative forms of banking. 

          Openness and Adaptability to change

          • Ability to adapt to rapid advancements in technology, and the changing nature of the banking environment. Open to learning and adopting new technology and/or ways of working.
          • Must be able to work Saturdays
Contact Information